FREQUENTLY ASKED QUESTIONS

HOW DO I CONTACT SALONGUARD FOR ASSISTANCE?

If you need to contact us or have any questions relating to order status, shipping, returns or volume purchases, please visit Customer Service.


WHO IS SALONGUARD?

As a family-owned British manufacturer of award-winning grooming products, Lock Stock & Barrel has been a trusted product partner to salons & barbershops around the world since 2005. salonguard® has been conceived by the team behind Lock Stock & Barrel to provide salon protection products designed specifically to meet the challenges of hair & beauty professionals.

And to us it’s personal – with our roots in hair care dating back to 1970 and as former salon owners, we understand just how much the new normal impacts the salon environment. Our priority at salonguard® is to innovate and develop product solutions to make work days safer and easier whilst making an ongoing commitment to support hair & beauty professionals via Hair & Beauty Charity.


WHO IS HAIR & BEAUTY CHARITY?

With a heritage dating back to 1836 and The Hairdressers’ Orphans Fund, Hair & Beauty Charity is a British charity with one key goal at heart – to provide assistance and support to hair & beauty professionals who have nowhere else to turn.

A portion of every salonguard® sale goes to help hair & beauty professionals in need. Inspiring stories of stylists helped by Hair & Beauty Charity coupled with our British heritage made it an obvious choice for salonguard® to support Hair & Beauty Charity.


WHY WEAR A FACE GUARD OR A FACE MASK?

Depending on where your salon or barbershop is located, currently it may be mandatory. In spite of conflicting viewpoints and much as we all wish it could be business as usual, many salons & barbershops around the world have been forced to change their way of operating to enable staff to return to work and clients to return for their regular services.

Salons & barbershops have always followed strict sanitization protocols and wearing a face guard or a face mask in the current climate adds to those protocols and creates an environment which instills confidence in staff and clients alike.

For the hair & beauty industry and any industry or person requiring personal protective solutions for prolonged use, the salonguard® face guard and/or face mask enable you to work comfortably with the peace of mind of enhanced protection.


WHY CHOOSE A SALONGUARD FACE GUARD?

Unlike some styles of face guard which have a gap at the top, the salonguard® face guard fits to the forehead whilst still being comfortable because of its soft foam headband and lightweight construction. The salonguard® face guard can be worn on its own or with the salonguard® face mask.


WHY CHOOSE A SALONGUARD FACE MASK INSTEAD OF A DISPOSABLE MASK?

Disposable masks are single-use and plastic-based and add to the mountain of plastic waste which impacts our planet and our oceans. Additionally, cost per use for a disposable mask is higher without providing any treatments for added protection or comfort.

The Centers For Disease Control And Prevention recommends a 3 layer face mask including a no stretch filter layer and no valves and the salonguard® face mask meets these criteria whilst featuring 4 high-performance Swiss textile treatments from HeiQ with maximum protection and comfort in mind, including the ability to speak at normal volume.


IS THE FIT OF THE SALONGUARD FACE MASK ADJUSTABLE?

The salonguard® face mask is one size and features 2 horizontal pleats which can be fanned out as little or as much as required to give a customised fit. Use the adjustable nose bar to create a secure fit by moulding it to your nose and face. For a tighter fit, increase tension on the ear loops by knotting as required.

IS THE SALONGUARD FACE MASK REVERSIBLE?

To fully benefit from the HeiQ textile treatments on the salonguard® face mask, wear your mask with the dark grey patented cooling layer facing inwards.


WHO/WHAT IS HeiQ?

HeiQ is a global leader in textile innovation established in 2005 as a spin-off from the Swiss Federal Institute of Technology Zurich. HeiQ treatments are added to fabric during the textile manufacturing process. There are 4 HeiQ treatments on the 3 layers of the salonguard® face mask and you can read about them here.


HOW LONG DO HeiQ TREATMENTS LAST?

The HeiQ treatments on the salonguard® face mask are durable for 30 washes at 40˚C. We recommend replacing your mask after 30 washes to continue to benefit from the HeiQ treatments.


ARE HeiQ TREATMENTS SAFE?

The HeiQ treatments on the salonguard® face mask have been independently tested as skin-safe. Additionally, the eco-friendly water repellent on the outer layer is free of per- and poly-fluorinated chemicals (PFC-free).